Scott in an excellent February 2023 New York Times essay titled: “When the Movies Pictured A.I., They Imagined the Wrong Disaster.” “Why are we so fascinated by stories about sentient robots, rapacious AI and the rise of thinking machines?” wrote A.O. Tech execs like Thakur do not suffer from AI phobia, though the public is afraid of issues such as job loss and students using ChatGPT to cheat in school. “Meta, Canva, and Shopify among other companies are already using the technology built on ChatGPT in their customer service chatbots.” “Rather than transfer the call to a human in the event of a tricky question, ChatGPT can provide a more tailored response,” says Thakur. The customer service industry has already been implementing some of the capabilities ChatGPT offers.
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